5 Reasons Why Your Business Should Offer Online Appointment Scheduling

Business Tips    |   February 17, 2017

online appointment booking systemA major, but tedious, part of running a service-oriented business is scheduling. Manual systems typically mean going through a lot of back and forth with customers that usually leads to errors. These mistakes can negatively impact your relationship with clients and your business reputation.

Technology available today however, gives business owners an opportunity to automate scheduling. Online scheduling tools offer a more professional way to handle bookings and appointments, they also provides efficient, systematic, and ultimately, practical solutions that allow you to manage clients communications.

To give you a better understanding of what it can really do for your business, we’ve hashed out the top 5 reasons why you should be using online scheduling tool —

1. You want to make the most of your time

Online scheduling tools are designed to reduce, if not completely eliminate, the back and forth between you and your client. Trying to determine available dates for a meeting, making sure that it doesn’t conflict with any of your busy schedules, ensuring that there are no overlaps—this whole process can be very frustrating. There are more productive ways that you can spend your time on than trying to pin down a date and time that works for you and a client.

2. Customers demand efficiency and innovation

As a business, you recognize that your time is important; on the flipside, customers and clients want to know that companies they deal with aren’t wasting their time either. In the same way that you don’t want to go back and forth setting, cancelling and rescheduling appointments, it’s just as much of a hassle for customers. That said, customers demand efficiency and convenience from businesses they patronize—and online booking tools are one way to provide them with it.

3. Minimizes no shows

For any service business, no shows are a big concern. Unused appointments are essentially costing your business time and money, especially if it is dependent on limited slots that could have been used by other, interested customers. Whether you’re running a clinic, a fitness studio, or a salon, implementing a scheduling tool means you’re not only automating the booking process, but you’re also putting in place efficient tools that minimizes no-shows. These tools come with automated email and text reminders that, at the very least, can give customers enough time to inform you of a cancellation.

4. Provides mobility

One of the most convenient elements of automated online scheduling is that it’s easily accessible whether you’re on your phone, or your tablet, or computer. Knowing you can access important elements of your business anytime, anywhere means everything is run with a sense of transparency and efficiency that gives business-owners full control of their schedules. This also means that customers have access to the scheduling platform and can book appointments on the go, ensuring that the entire process is equally convenient for them

5. Captures important customer data

You can use online scheduling tools to serve as a database and archive of your customer information. You can use this information to continuously evolve your business to better serve their needs; and because it records and tracks data efficiently, it means you have a reliable archive of references you can use to build relationships with your customers.

Our online appointment booking software could prove to be one of the most important things you can do for your business.


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Astrid Bertout
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