Customer Success Specialist

About Booxi

At Booxi, we are on a mission to Make Commerce More Human. We believe that a business’s biggest asset is its people, and our goal is to facilitate their connection with customers. We do this through scheduled experiences and interactions, made possible thanks to our appointment scheduling software.

Founded in 2013, Booxi is a bootstrapped startup that is used to schedule millions of appointments every year and available in over 80 countries. Our white-labeled SaaS platform primarily focuses on the retail industry with clients such as LVMH, L’Oréal, Sephora, Decathlon, and more. We are able to deploy our technology at scale for the most demanding use-cases, all while being incredibly easy to use and integrate.

Currently in a strong growth phase, we have several roles to fill across all departments. If this role interests you, we invite you to apply!

About the role

We're growing our customer success team and are looking for a Customer Success Specialist to join us and lead our relationships with our SMB accounts.

We are looking for an individual passionate about delivering an extraordinary service, has experience in SaaS and who will support our clients’ adoption and continued success with Booxi.

The Customer Success Specialist will take ownership of Booxi’s relationship with our SMB clients, provide guidance and counsel, and strive for the utmost satisfaction with our solution.

The CSS will be on the front line with Booxi’s customers and will work closely with Sales, Product and Marketing teams in order to drive necessary changes and improvements to help customers reach their objectives with the solution.

What you'll do

• Work closely with clients/prospects at all different stages: Trial, Conversion, Support & After-sale activities
• Day-to-day follow-up on client activity and operations through all channels (Email, Chat, Phone, Social media)
• Handle product demos and host webinars
• Act as a functional advisor
• Take a proactive approach to client issue resolution
• Identify opportunities for improvement, specifically ensuring optimal use of our solution
• Identify potential challenges to continuously enhance business and operational efficiency and excellence
  

Preferred experience and aptitudes

• 1-3 years of experience in a similar Customer Success / Client Relationship / Consulting position
• Client-facing and people oriented by nature
• Proactive attitude
• Experience with various tools such as Hubspot, Intercom, Google suite or any other relevant tools
• Able to learn fast and solve problems
• Resourceful nature, with excellent interpersonal and communication skills
• Ability to adapt and work within a fast-growing environment
• Professional proficiency in English and French
• Any additional language is a plus
  

If your profile does not perfectly match the description but still believe you can bring value to the team, please apply. These are guidelines, not a firm checklist.

Benefits & Perks

• Fair compensation with fair expectations
• True work-life balance. We make sure your work fits within 40 hours
• Work from anywhere, with beautiful satellite offices in Montreal and Paris
• Full control over your schedule. We value trust and autonomy, not micromanagement
• Massive potential for growth within the organization
• Minimum of 3 weeks vacation and where we encourage you to take them
• Insurance package for you and your family including health, dental, travel & telemedicine

• 300$ home office upgrade
• A team that is looking out for one another and appreciates collaboration
• Team 5@7s in a Montreal park or on a terrace in Paris
• 24/7 access to the best appointment scheduling software in the world ;)

Commitment

Booxi is an Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. We’re committed to them because our core values demand it - values like Respect, Transparency and Always seeking to be better. We believe that everyone can contribute something unique to the company and that teamwork makes the dreamwork. For these reasons, applicants from all backgrounds are encouraged to apply.

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