Optic 2000 logoSuccess stories
Eliminating in-store wait times across 1,200 stores

How Optic 2000 made appointment booking essential to its store teams

INTRODUCTION

Optic 2000’s objectives

Grow

Store traffic driven by its digital channels

Reduce

In-store wait times and friction on arrival

Improve

Scheduling across the entire store network

Boost

Local visibility with Reserve with Google

50,000

Appointments completed every month

85%

Of appointments booked in store by opticians (2025)

+12.5%

Monthly growth in online appointments since early 2026, driven by Reserve with Google

Services Offered

The services Optic 2000 runs on Booxi, from the web to the store. In eyewear, a sale takes two visits: two appointments, zero waiting.

Frame fitting at an optician

Frame and lens consultation

First appointment: choosing frames and lenses, building the customer file.

Handing over glasses at the counter

Glasses pickup

Second appointment, a week to ten days later, with no waiting for an optician to be free.

Eye exam

On-site vision screening for employers

Opticians come to the workplace: each employee books a screening slot at a time that works for them.

What does Optic 2000 gain from Booxi?

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Peace of mind for store teams

From the start of the day, opticians can see their schedule, prepare customer files and get the store ready. Incoming calls drop sharply, freeing time for in-person customer advice.

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Simpler multi-store management

Multi-store owners manage every store’s calendar from one interface, with no idle time for their staff.

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Autonomy for opticians

Each store configures its own appointment types and creates one or more calendars depending on headcount: key flexibility for Lissac’s franchise network and for Optic 2000’s cooperative members.

Tangible results

With Booxi, Optic 2000 turned appointment booking into a natural extension of its store network. With a store within a 10-minute drive of most people in France, the network turns its physical footprint into digital convenience: wherever they are, customers book a slot at their nearest store in a few clicks.

1,200

Stores running Booxi across the Optic 2000 network

Booxi on desktop and mobile in an Optic 2000 store

“Appointment booking answers a real customer pain point: waiting in store. It lets customers plan their visit and be sure they will be seen on time when they arrive.”

Virginie Steinbach

Digital & Marketing Projects Manager

Optic 2000 / Audioptic

“Appointment booking answers a real customer pain point: waiting in store. It lets customers plan their visit and be sure they will be seen on time when they arrive.”

Virginie Steinbach

Digital & Marketing Projects Manager

Optic 2000 / Audioptic

Optic 2000 logo

About

Optic 2000 is France’s leading optical retail network: over 1,200 stores run by independent opticians, organized as a cooperative. The brand is part of the Audioptic group alongside Lissac, a franchise and company-owned network that also runs on Booxi, and Audio 2000.

Optic 2000

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