Your associates are important for Click & Collect

Implementing a Click-and-Collect solution does not prevent you from creating a bond with your customers. Quite the opposite; this solution can be a way to offer the best customer experience possible with a personalized quality service.

A human experience above all

When customers pick up their purchases in the store, the sales assistant, as in any traditional local store, may have to interact with clients. Click-and-collect allows your company to save time. This time can be used to pay more attention to the customer's expectations in the store to :

• Answer clients' questions.
• Offer personalized advice
• Inform the customer of new products.
• Prepare for future appointments or orders.

A click-and-collect application does not transform your staff into a simple "order picker". On the contrary, they are in direct contact with customers who they can identify through the customers files created on the application. A quality human experience will ensure customer satisfaction and therefore, loyalty.