Offer your customers the possibility to make an appointment to return their purchase in-store. This solution allows your customers to avoid waiting for hours and provide them with a personalized after-sale experience while helping you control your store traffic.
Establish your booking rules and offer this service only when it suits you best, like during your off-peak hours. Booxi's returns management also helps optimize your operations and your employees' schedules.
Increase your customer's satisfaction by spending time to help them and offer them solutions to convert the returns into exchanges.
Dedicate time to offer a personalized return experience for your customer and discuss any issues had with the product. This way, you'll be able to find a solution (often resulting in an exchange or even up-sell instead of a return).
Booxi is fully integrated into the customer journey and accompanies consumers throughout the entire process. Add a link with instructions on your website or a QR code on your sales receipts that redirects to the appointment booking platform, Booxi will take care of the rest.
With our built-in video tool, customers can connect with your staff from home and take advantage of your remote aftersale services.
Our smart booking system automatically synchronizes the appointment schedules for in-store returns, as well as your staff’s calendars.
Drive-To-Purchase with Booxi