Appointment scheduling software for Returns

Optimize your operations by offering
personalized services for returns

Offer your customers the possibility to make an appointment to return their purchase in-store. This solution allows your customers to avoid waiting for hours and provide them with a personalized after-sale experience while helping you control your store traffic.

Establish your booking rules and offer this service only when it suits you best, like during your off-peak hours. Booxi's returns management also helps optimize your operations and your employees' schedules.
70% of consumers say they have already made a choice to support a company that delivers great customer service: increase your customer's satisfaction by spending time to help them and offer them solutions to convert the returns into exchanges.

Convert returns into exchanges

Dedicate time to offer a personalized return experience for your customer and discuss any issues had with the product. This way, you'll be able to find a solution (often resulting in an exchange or even up-sell instead of a return).

Easy to use

Reminders & check-in

Make your staff’s life easy with automated reminders sent via email or SMS.
And with our mobile check-in app, you can scan their QR code to register your participants.

Everything ready

Prepare your staff

By scheduling your calls, your staff can prepare for each meeting and offer a truly personalized service.
Furthermore, with Booxi, you can set up a series of questions for your customers to answer while they book their appointment. This will help your staff learn about the clients' needs and preferences without wasting time when the consultation begins.

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Integration

Customer journey

Booxi is fully integrated into the customer journey and accompanies consumers throughout the entire process. Add a link with instructions on your website or a QR code on your sales receipts that redirects to the appointment booking platform, Booxi will take care of the rest.

Aftersale service

The future of commerce is now

With our built-in video tool, customers can connect with your staff from home and take advantage of your remote aftersale services.

Automatization

Calendar management

Our smart booking system automatically synchronizes the appointment schedules for in-store returns, as well as your staff’s calendars.

Integration

Customer journey

Booxi is fully integrated into the customer journey and accompanies consumers throughout the entire process. Add a link with instructions on your website or a QR code on your sales receipts that redirects to the appointment booking platform, Booxi will take care of the rest.