Offer your customers the possibility to make an appointment to return their purchase in-store. This solution allows your customers to avoid waiting for hours and provide them with a personalized after-sale experience while helping you control your store traffic.
Establish your booking rules and offer this service only when it suits you best, like during your off-peak hours. Booxi's returns management also helps optimize your operations and your employees' schedules.
70% of consumers say they have already made a choice to support a company that delivers great customer service: increase your customer's satisfaction by spending time to help them and offer them solutions to convert the returns into exchanges.
Dedicate time to offer a personalized return experience for your customer and discuss any issues had with the product. This way, you'll be able to find a solution (often resulting in an exchange or even up-sell instead of a return).
Booxi is fully integrated into the customer journey and accompanies consumers throughout the entire process. Add a link with instructions on your website or a QR code on your sales receipts that redirects to the appointment booking platform, Booxi will take care of the rest.
With our built-in video tool, customers can connect with your staff from home and take advantage of your remote aftersale services.
Our smart booking system automatically synchronizes the appointment schedules for in-store returns, as well as your staff’s calendars.
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