Success stories
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Discover the in-store services and events implemented by Christian Louboutin, to engage existing customers and attract new ones.
Clients are invited to explore Christian Louboutin’s iconic collections, guided by expert advisors.
For every exceptional moment, the Maison offers a selection of models perfectly suited to special occasions.
Providing bespoke after-sales care, including repair, and personalized follow-up, to extend the life of each creation.
Booxi enables Christian Louboutin to capture online traffic and convert it into qualified in-store visits by offering clients an easy appointment booking option directly from the e-commerce website.
The appointment service allows clients to choose the type of support they need and communicate their expectations in advance, enabling personalized preparation in-store.
Thanks to a phased approach, Louboutin was able to refine the customer experience through pilot boutiques before expanding internationally, while gradually integrating the solution into its IT ecosystem.
The appointment booking service was quickly embraced by both clients and in-store teams. Clients appreciate the simplicity of the journey and the ability to prepare their visit, while advisors value the flexibility and the quality of information received. Feedback from the field confirms a smoother, more personalized, and more efficient experience from the very first interaction.
Christel Cassimatis
Ex-Global Omnichannel Manager
Christel Cassimatis
Ex-Global Omnichannel Manager
Founded in 1991 in Paris by Christian Louboutin, the Maison Louboutin has established itself as a global reference in luxury footwear. Today, Louboutin is present in over 30 countries, offering a full range of products for both women and men.
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