Booxi orchestrates every moment of the customer relationship to elevate the experience and protect what defines luxury: time, attention and the art of detail.
A missed beat, a delay or a moment of hesitation: excellence leaves no room for error.
In luxury, you're not selling a product. You're curating a moment. But without orchestration, rhythm and attention to detail, the experience disappears.
A VIC client, a loyal customer, a beauty appointment... Without anticipating customer flows, even the best welcome can turn into a frustrating wait.
In Tokyo or in Paris, every boutique should reflect the same standard. But without a unified system, gaps widen and the brand’s image suffers.
A VIC customer arrives unexpectedly. The team is busy assisting other clients. No one recognizes her right away. Just a few minutes can unravel what should have been an exceptional moment.
Booxi lets the host instantly flag a VIC's arrival. That client is prioritized immediately. The team adjusts, and the service remains flawless. Every detail reinforces exclusivity.
The client arrives at 4 PM. The fitting room isn’t ready, and the advisor doesn’t know her preferences. The appointment feels improvised. The wow effect is lost.
Booxi lets customers book a time slot for specific advice.
Booxi handles the appointment from start to finish: time slot booked, client profile enriched, fully synced with the CRM. The visit is smooth, precise, and premium.
It’s 4 PM on a Saturday. Clients are arriving in waves. The waiting lounge is filling up. Teams are doing their best but excellence is starting to slip. Attention becomes scarce, wait times more noticeable. Each passing minute dulls the experience and weakens the brand’s image.
Booxi anticipates traffic peaks, manages customer flow, and streamlines the journey. Each client is welcomed at the right time, by the right person, in the right space. Waiting becomes seamless, almost invisible. Exclusivity is preserved.
A luxury House is hosting an exhibition of iconic pieces. Guests arrive in large numbers, sometimes in groups. The welcome slows down and the experience loses its flow. The sense of a special moment begins to fade.
Booxi streamlines registrations, even for groups, and equips teams with a fast check-in tool. Upon arrival, each guest simply presents their QR code, scanned in seconds. The welcome remains smooth, organized, and worthy of the prestige of the event.
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A client returns for a watch repair. He waits. He doesn’t know who to speak to. The moment feels administrative. The emotion is gone.
Booxi schedules the drop-off, personalizes the welcome and automates post-service follow-up. The technical service becomes a relationship-building opportunity.
Visitor conversion rate after an appointment.
Share of revenue typically generated by services in the luxury sector.
Average no-show rate among our luxury clients.
Here are answers to the most frequently asked ones.
For anything else, our team is here to help!
Yes. Booxi lets you design distinct journeys: priority access, dedicated slots, exclusive services. The VIC path becomes a loyalty driver in its own right.
Absolutely. Booxi helps you highlight each category with its own codes: couture fittings, private viewings, premium aftercare. Every moment becomes a brand signature.
Through a real-time synced profile (from your CRM or internal tools). History, preferences, past services: everything is available the moment they arrive. The welcome becomes truly personalized.
Yes. Booxi gives you either a detailed or global view, depending on your needs. Track key metrics by store or across your network.
Booxi complies with the strictest standards (GDPR, enhanced security) to ensure confidentiality, an absolute must in the luxury world.
Insights, trends, and best practices to craft a retail experience that truly stands out.
