Store line-ups have a negative impact on your customer’s experience and they don’t make social distancing any easier. 15 minutes is enough to ruin a customer’s experience, so imagine them waiting an hour to get served. Chances are, they’ll most likely buy less and inevitably, spread the word.
A controlled and safe experience can be planned by asking customers to book their visit online in order to control the store’s capacity. Preparing a great in-store experience where customers feel safe, welcomed and treated as a VIP will definitely help increase revenue.
This strategy will not only avoid lineups, it will also contribute to the customer’s shopping experience while respecting social distancing procedures.
Many stores will be asking customers to book their visit in advance using online appointment booking in order to ease social distancing, avoid lineups, and provide a safe and excellent customer experience. They also plan on reassuring their customers by communicating their safety measures in appointment confirmation emails.
Using the booxi Smart Appointment Solution combined with the booxi In-Store Check-in mobile app are the perfect tools to create a safe, hassle free customer and staff experience.
Use online booking to plan and control the traffic in your store; therefore avoiding lineups and providing a great experience.
If your store does not allow more than 40 customers at a time, and you estimate their shopping time is around 40 minutes, plan for 10 check-ins every 10 minutes and that should control your traffic.
Use a check-in mobile app or a simple Tally counter to count customers in and out to respect your maximum capacity at all times.