Personal shopping services are evolving — they’re no longer reserved for luxury, but a key driver of customer engagement across retail formats.
This checklist helps you design, deploy, and optimize a personal shopper program that’s efficient, scalable, and tailored to your brand’s DNA.
Here’s what’s inside:
Whether you’re just getting started or scaling an existing service, this guide will keep your strategy on track.
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Define your goals, choose the right format, and lay the groundwork for an effective personal shopper service.
Design memorable, one-on-one shopping moments by combining training, tech, and deep customer insights.
From KPIs to team rituals, learn how to optimize your service, track performance, and grow sustainably.
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