Success stories
Beauty Advisors Trained Each Season Across Canada
Appointments booked since Booxi was implemented.
of Appointments per store, per month.
Discover the in-store services and events implemented by Clarins, to engage existing customers and attract new ones.
A personalized video appointment to receive expert advice, discover beauty routines, and get a tailor-made product selection.
Facial and body treatments offered at Clarins Spas, combining beauty expertise and relaxation, with simple online booking and real-time appointment management.
Dedicated sessions for in-store beauty advisors to get trained on new products and skincare techniques, supported by a fully digitalized booking system.
Clarins has centralized the management of all its appointments, spas, consultations, and trainings on a single platform, ensuring consistency, reliability, and time savings for its teams.
Clients can easily select the service they need, communicate their expectations in advance, and benefit from a tailor-made experience, whether in-store or remotely.
Clarins deployed Booxi progressively, testing different field use cases to ensure a smooth integration with internal tools like Cegid Y2, and enabling a controlled, scalable international rollout.
By adopting Booxi, Clarins unified the management of its services on a single platform, simplifying field operations and enhancing team efficiency. Attendance rates have significantly improved, and personalized appointments—both in-store and via video—generate a higher average basket size compared to e-commerce.
Lionel Uzan
North America President
Lionel Uzan
North America President
Clarins is a historic French luxury cosmetics brand. Present in over 150 countries, the brand places the customer experience at the heart of its strategy, both in-store and online, through personalized services and expert guidance.
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