Faced with fierce competition in the sector, Decathlon has chosen a different path: creating connections, utility and loyalty through services.

How Does Mondou Optimize In-Store Customer Experience and Team Efficiency?

By focusing on personalized, continuous training, the brand succeeds in strengthening the expertise of its teams, leveraging the DNA of the brand.

The brand transforms the act of making an appointment into a fully personalized, meticulous and perfectly orchestrated experience.

To attract more customers, focusing on services, and not just any services. Personal shoppers, wellness appointments, exclusive workshops...

By integrating appointment scheduling into their omnichannel strategy, the brand has succeeded in creating a new standard of customer relations.

By integrating events, workshops, launches, olfactory rendez-vous, the perfume house goes far beyond simple sales.

By integrating appointment booking into its e-commerce site, the brand transforms every click into a qualified in-store opportunity.