Case Study

Luxury Houses


​​Booxi is the appointment scheduling software of choice for brands and retailers looking to provide exceptional customer experience.

We connect your customers with your store associates to remove friction in their buying journey and create more personalized and engaging experiences.


Exceptional customer experience is a crucial factor in the luxury industry. Consumers are willing to invest for an exceptional experience that goes beyond merely buying a product. To achieve this, the service provided must be exceptional, tailored, and make each customer feel privileged.

Offering services by appointment is one of the most effective ways to deliver a personalized customer experience. By scheduling appointments in advance, your staff can take the time to carefully review each case and customize the visit.


  • Expert consultation
  • Reserve online, pick up in-store
  • Traffic management
  • After-sales services
  • Discover the collections
  • Personal shopper
  • Private stylist
  • Live shopping
  • Events


  • Meet the needs of high-end customers
  • Enhance the customer experience
  • Harmonize the offer
  • Increase loyalty
  • Boost sales
  • Recruit new customers


  • Increase in conversion rates
  • Increased basket size
  • Improved brand experience
  • Web-to-store
  • Optimization of operations
  • Fully personalized customer journey

We chose the Booxi solution to harmonize the appointment management of all our stores around the world. Booxi is the only solution that addresses all of our needs and offers the level of customization required to take the experience to the next level.

Chief Digital Officer
Luxury brand, Booxi’s client

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of customers who book an
appointment make a purchase.

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