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Guides
Events
Success stories
Success stories
How Decathlon Leverages Experiences to Stand Out in a Highly Competitive Market
Faced with fierce competition in the sector, Decathlon has chosen a different path: creating connections, utility and loyalty through services.
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Success stories
How Clarins Optimizes Team Efficiency, Preserving Customer Relations
By focusing on personalized, continuous training, the brand succeeds in strengthening the expertise of its teams, leveraging the DNA of the brand.
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Success stories
How Christian Louboutin Reinventes Hospitality in Luxury with a Seamless Experience
The brand transforms the act of making an appointment into a fully personalized, meticulous and perfectly orchestrated experience.
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Success stories
How Printemps Succeeds in Attracting More Local Customers to Its Stores
To attract more customers, focusing on services, and not just any services. Personal shoppers, wellness appointments, exclusive workshops...
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Success stories
How Oh My Cream Builds Customer Loyalty Through Appointment Booking
By integrating appointment scheduling into their omnichannel strategy, the brand has succeeded in creating a new standard of customer relations.
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Success stories
How Diptyque Turns Customer Experience into a Performance Driver
By integrating events, workshops, launches, olfactory rendez-vous, the perfume house goes far beyond simple sales.
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Success stories
How La Maison Convertible Boosts In-store Sales while Growing Online Traffic
By integrating appointment booking into its e-commerce site, the brand transforms every click into a qualified in-store opportunity.
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Events
Omnichannel: turn every interaction into a growth opportunity
Discover how Oh My Cream and La Maison Convertible use solutions like Shopify and Booxi to create seamless omnichannel journeys and boost conversions
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Guides
Personal Shopper Checklist: 10 essentials to elevate CX
A step-by-step checklist to launch or optimize your personal shopper service—covering goals, experience design, team training, KPIs, and more.
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