Booxi vs Salesforce: Your Stores Deserve More Than a CRM Feature

Salesforce Scheduler wasn’t built for retail. Booxi turns appointments, events, and queues into real business outcomes in weeks, not months.

The salesperson has easy access to their calendar
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Turn Appointment Scheduling Into Business Impact. At Scale.

Booxi turns booking and client experiences into a powerful driver of omnichannel performance,
covering everything from one-to-one services to group sessions, queues, and virtual appointments.

+70%

Post-appointment conversion

Whether it’s a walk-in or a personal shopping session, Booxi helps your teams turn every interaction into revenue.

+30%

Average basket size

With more personalized interactions and targeted services, your clients spend more and come back more often.

-50%

No-shows

Automated reminders and seamless walk-in management drastically reduce missed appointments and maximize every time slot.

Booxi vs Salesforce Scheduler: Retail Strategy vs. Basic Scheduling

Salesforce Scheduler
Booxi
Designed for Retail
100% Retail-first platform
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Omnichannel booking (website, social, email)
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Booking Journey
One-size-fits-all
Contextual & entry-point based
Individual appointments
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In-store event management (VICs, workshops…)
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Queue management
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Widget & customer journey customization
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Native automated reminders (SMS/email)
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Designed for Performance & Flexibility
Time-to-deploy
Months to years
Days to weeks
Easy configuration & autonomy
Dev needed
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Agile maintenance (stores, services, teams)
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IT openness & compatibility (API / Webhooks)
Tied to Salesforce
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Native retail integrations (POS, eCommerce, clienteling)
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Conversion analytics & dashboards
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UX/UI coaching to boost conversion
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Regular updates & new features
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Designed for your teams
Centralized management (HQ/store level)
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Mobile & tablet-ready in-store tool
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Dedicated customer support
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Enterprise security & compliance
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Why retailers choose Booxi?

1

Built for Retail

Designed for real in-store operations not adapted from CRM logic or back-office tools.

2

Contextual Journeys

Booxi adapts flows based on entry point (store locator, service page…).
No redundant steps.

3

Fast Deployment

Go live in weeks, no integrators, no delays. Scale to new stores in clicks, not tickets.

4

Made for Store Teams

A dedicated tool for staff to manage bookings, add walk-ins, and own their schedule.

5

Always Evolving

Booxi ships new features and integrations regularly. No stagnation, no add-on limits.

6

Built for Growth

For brands that see service as a growth lever: measurable, scalable, omnichannel-ready.

“We weren’t just looking for an appointment scheduling tool, but for a way to bring more clients in-store and measure the business impact. Booxi made that possible across all our locations.”

Omnichannel Director
Beauty Retailer

“We will never go back to the way we worked in the past. 
Using Booxi has been such an efficiency booster and has freed up 
our teams to focus on our core business.”

Lionel Uzan
President, Clarins North America

“Booxi allows us to offer an omnichannel service providing a personalized journey to our customers who are increasingly searching online before visiting the store. It is a service very much requested by our clients.”

Christel Cassimatis
Ex-Global Omnichannel Manager, Christian Louboutin

“We chose Booxi for its capacity to evolve and its richness, it is a real acquisition, communication and visibility tool. Everything is centralized thanks to Booxi, giving us a global vision.”

Maud Funaro
Chief Transformation Officer, Printemps Group

“The thing I liked most about Booxi was the team: they are driven and flexible, they listen carefully and are very attentive about our needs. Booxi is a flexible and agile company that allowed us to go fast on this marketplace development.”

Boris Stoyanov-Brignoli
Head of Technologies, Decathlon Canada

Frequently Asked Questions

What’s the main difference between Booxi and Salesforce Scheduler?

Booxi is purpose-built for retail. Scheduler is a basic CRM add-on made for 1:1 meetings, not store operations or service journeys.

Why switch if I already use Salesforce?

Scheduler can’t handle events, queues, or omnichannel flows. Booxi adds the missing layer: flexible, powerful, and retail-ready.

Does Booxi integrate with Salesforce?

Yes. Booxi syncs client data and appointments with Salesforce, no heavy setup needed.

Is switching from Scheduler complex?

No. Booxi fits into your existing stack. Setup and data migration are fast and handled by our team.

Ready to make appointments your next growth lever?

Talk to an Expert