Design customer journeys that fit your brand and your reality

Booxi gives retailers the flexibility to adapt services, rules, 

and customer journeys to their real-world operations, keeping every touchpoint 
on-brand,
consistent, and easy to manage.

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Turn flexibility into operational excellence. 

Booxi helps retailers adapt fast, stay consistent, 
and simplify complex operations, giving every brand 
the agility to grow without losing control.

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Adapt faster to business needs

Easily update journeys instantly, store by store, without developer support.

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Deliver on-brand experiences

Ensure every touchpoint reflects your brand identity and standards, no matter the channel or market.

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Simplify complex operations

Handle staff, store rules, capacities and exceptions without friction.

How it works ?

Brand customization

Deliver on-brand experiences at every step

  • Customize every detail (colors, visuals, voice) without code.
  • Keep your customer journey consistent across channels and locations.
  • Tailor service offers and messaging to your brand universe and client context.
Booking Rules

Manage real-world retail complexity with ease

  • Define how far in advance customers can book, cancel, or reschedule
  • Add buffers, manage team capacity, and avoid overbooking
  • Apply rules globally or tailor them by store, service, or region
Contextual Booking Flows

Create seamless, contextual experiences that convert better

  • Adjust the flow based on where the customer starts: store locator, service page, campaign...
  • Shorten the booking path to boost conversion and reduce friction
  • Ensure consistency across channels: from digital to in-store
Deep features

Flexible Booking Rules

Set advanced rules for booking, canceling, buffers, and capacities to match real operations.

Theme

Customize emails, the booking widget, and tracking page with on-brand visuals and styling.

Availability Matching

Automatically match services with the right staff and resources based on real-time availability.

Customizable Booking Questions

Add custom fields to capture the information you need before appointments are confirmed.

22 Supported Languages

Offer booking journeys and communications in 22 languages to support global markets.

Configurable Booking Widget Parameters

Control widget behavior (services, steps, layout, and rules) to tailor every interaction.

Calendar Sync

Sync staff calendars with external tools to keep schedules aligned across your ecosystem.

Role-Based Permissions

Define who can access or edit configurations to maintain secure, well-governed operations.

Why leading brands trust Booxi
to power
their retail experience?

Built for retail

Every screen and flow is designed for in-store teams, and gives HQ the visibility, data, and control it needs.

Fast deployment

From 5 to 1000+ stores in days. No heavy IT project, no friction, just faster ROI.

Easy to use at every level

Simple for staff, powerful for HQ. A seamless experience across your entire network.

Integrates with the tools you already use

CRM, POS, clienteling or analytics, Booxi connects to your ecosystem without IT bottlenecks.

Any questions?

Here are answers to the most frequently asked ones.
For anything else, our team is here to help!

Can Booxi adapt to the specific needs of each store?

Yes, you can adjust services, rules, messages, or flows for each location while keeping a centralized framework.

Does Booxi allow you to create journeys tailored to where the visitor is in their path (social media, email, website…)?

Yes, you can design different journeys based on the entry context to provide a smoother and more relevant experience in every situation.

How does Booxi help simplify complex retail operations?

Booxi centralizes rules, capacities, and constraints at the network level, reducing manual work while preventing errors and operational inconsistencies.

Can changes be rolled out quickly across the entire network?

Yes, you can update a flow, rule, or service for a few stores or for 1000+, instantly and without developer support.

How do you keep experiences consistent while allowing local flexibility?

HQ defines global frameworks and standards, while stores can adjust locally when needed; ensuring brand consistency without blocking operational reality.