Booxi vs Waitwhile: Go Beyond Queues. Design Every In-Store Moment.

One helps you queue. The other helps you convert. Booxi isn’t just about managing visits: it’s about turning them into business outcomes.

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The salesperson has easy access to their calendar
Dark blue Tiffany & Co logoDark blue Dior logoDark blue Boucheron logoDark blue Benefit logoDark blue Sephora logoDark blue Printemps logoDark blue Jacquemus logo

More customers served.
More value created. More results.

Waitwhile optimizes lines. Booxi transforms every in-store moment (queues, appointments, and events)
into revenue, loyalty, and operational excellence.

+70%

Post-appointment conversion

Queue or booking, Booxi preps teams to deliver service that converts with context, personalization, and zero-party data.

+30%

Average basket size

Personalized interactions lead to premium outcomes. Booxi helps scale 1:1 attention from events to walk-ins.

-50%

No-shows

From queues to calendars, Booxi reduces drop-offs with predictive logic, smart reminders, and cross-channel orchestration.

Booxi vs Waitwhile: Two visions of client journey orchestration

Waitwhile
Booxi
Designed for Retail
100% Retail-first platform
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Omnichannel booking (website, social media, email)
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Individual appointments
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In-store event management (VICs, workshops…)
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Queue management
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Widget & customer journey customization
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Designed for Performance & Flexibility
Automated reminders (SMS/email)
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Conversion analytics & dashboards
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API & standard connectors
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Native retail integrations (POS, eCommerce, clienteling)
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UX/UI coaching to boost conversion
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Designed for your teams
Centralized management (HQ/store level)
Yes, but heavy at scale
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Dedicated customer support
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Mobile app & smooth interface
Yes, but basic
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Enterprise security & compliance
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Why retailers choose Booxi?

1

Retail centric

Built for in-store teams. Not clinics. Not government. Everything is tailored to the retail floor.

2

Fast Deployment

From 5 to 500 stores in a few days. Because retail doesn't wait. Booxi is up, running, and delivering value in record time.

3

Store-Friendly UX

Adoption in hours, not weeks. Booxi is designed for busy sales associates, not system admins.

4

Measurable Performance

Track conversion, no-shows, and revenue per service. Booxi helps you scale what works and drop what doesn't.

5

Connected Ecosystem

Shopify, Salesforce, POS, CRM, ERP...
Booxi plugs into your stack, no workarounds.

6

Support That Gets Retail

From roll-out to daily operations, Booxi speaks your language. No generic script, just real help.

“Waitwhile was fine for queues, but too limited for 1:1 appointments and events. We needed more flexibility and control. Booxi gave us the customization and visibility to turn those moments into real business impact.”

Retail Director
Ex-Waitwhile Client

“We will never go back to the way we worked in the past. 
Using Booxi has been such an efficiency booster and has freed up 
our teams to focus on our core business.”

Lionel Uzan
President, Clarins North America

“Booxi allows us to offer an omnichannel service providing a personalized journey to our customers who are increasingly searching online before visiting the store. It is a service very much requested by our clients.”

Christel Cassimatis
Ex-Global Omnichannel Manager, Christian Louboutin

“We chose Booxi for its capacity to evolve and its richness, it is a real acquisition, communication and visibility tool. Everything is centralized thanks to Booxi, giving us a global vision.”

Maud Funaro
Chief Transformation Officer, Printemps Group

“The thing I liked most about Booxi was the team: they are driven and flexible, they listen carefully and are very attentive about our needs. Booxi is a flexible and agile company that allowed us to go fast on this marketplace development.”

Boris Stoyanov-Brignoli
Head of Technologies, Decathlon Canada

Frequently Asked Questions

What’s the main difference between Booxi and Waitwhile?

Booxi is built for omnichannel retail, not for government or healthcare. With native integrations, store-level UX, and centralized governance, it scales where Waitwhile stops.

Is it complicated to switch from Waitwhile?

Not at all. We offer a full onboarding program: data migration, configuration, and team training.

Is Booxi worth the investment?

Yes. Most clients see clear impact on conversion rates, average basket, and no-shows within weeks.

Is there a special offer for Waitwhile users?

We offer a dedicated migration package with personalized onboarding, data transfer, and flexible pricing.

Ready to make appointments your next growth lever?

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