Booxi structures queue management
to streamline flow, support your teams, and make every moment count.
From arrival to welcome, Booxi turns wait time into a smooth, engaging moment.
Every visitor is checked in within seconds. The queue is organized, order is respected, and the experience begins without friction.
Your staff sees the queue in real time, prioritizes easily, and welcomes customers without stress. Reception stays smooth, even during peak hours.
The customer is informed and free to wait however they prefer. Fewer walkaways, more customers served, more sales.
Features designed to streamline flow, elevate the welcome, and engage from the very first moment.
Booxi delivers ultra-reliable wait time estimates, based on traffic, resources, and history. A wait that’s better understood is better accepted.
As soon as the client joins the queue, they receive a confirmation via SMS and email, including a link to a live tracking page. They can check their status at any time and are automatically notified when their turn is approaching.
Monitor the queue, view visit reasons, and adjust priorities. Your staff stays in control, even during peak periods.
A single queue for all customer flows: support, sales, consultations... You simplify operations and eliminate silos.
Add priority clients with a single click to ensure faster service. Your teams can easily identify key profiles, VICs, ambassadors, loyal customers and tailor the experience accordingly.
Instantly track the number of customers in line, those already served, available staff, and current workload. Access key metrics to monitor and optimize operations.
of customers leave without buying after waiting too long.
switch to another store if the line feels too long.
may stop engaging with a brand after just one bad experience, including waiting.
Here are answers to the most frequently asked ones.
For anything else, our team is here to help!
A queue management system is a solution that helps organize and streamline customer flow and waiting times, primarily for walk-ins. It improves the in-store experience by reducing perceived wait time, offering better visibility, and ensuring a smoother check-in process.
Booxi goes further by centralizing walk-ins, appointments, and events into a single system. It gives teams full visibility and control over all in-store traffic.
No need. Booxi operates with a unified queue that can handle multiple visit reasons and services simultaneously. You simplify management while covering all customer needs.
Absolutely. You’re in control of when and how the feature is active.
Yes. From their personal tracking page, customers can opt out with a single click. You keep the queue up to date: no ghost clients, no unnecessary overload.
Yes. Whether it’s a scheduled appointment or a walk-in from the queue, every interaction is automatically logged in the staff member’s calendar. You get full visibility into service volume and can recognize your team’s contribution.
Booxi plugs in to unlock new levels of performance.
Insights, trends, and best practices to craft a retail experience that truly stands out.
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