Over the past months, in-store operations have continued to evolve at a rapid pace.
Store teams are balancing operational efficiency, customer experience, and an increasing number of tools, while brands are looking to better manage their activity at scale, with clearer and more actionable data.
In this context, Booxi has focused much of its efforts on strengthening the platform: improving journey consistency, simplifying day-to-day operations, and preparing more structural product evolutions.
2026 builds on this momentum, while also marking a new phase.
Beyond operational efficiency, the ambition is now to make Booxi a solution more deeply integrated into brands’ business challenges, supporting both decision-making and the broader retail ecosystem.
The updates presented in this Product Update reflect this direction and outline the first building blocks of what Booxi will become in 2026.
In many industries, and especially in beauty, rebooking is a key business driver.
Offering the next appointment at the right moment, directly after a visit, has a direct impact on visit frequency, customer retention, and ultimately revenue.
Rebooking is now available directly from the mobile app when closing an appointment.Store teams can encourage customers to schedule their next visit in just one click, without leaving their mobile tool.
This long-awaited improvement removes a simple but critical operational friction:less effort for store teams, higher rebooking rates, and a measurable business impact.
Analyzing performance over time requires consistent data, even as teams evolve.
When reviewing a past time period, data now includes all team members who were active during that period, even if they are no longer active today.
This makes it possible to:
A key prerequisite for reliable activity management, whether at store level or across an entire network.
In 2026, queue management at Booxi reaches a new level.
Queue management is now fully available on mobile, just like on the web.
From the mobile app, teams can configure a queue for the day, review and adjust rules at any time, without needing a computer.
This added autonomy gives teams more flexibility and allows them to adapt in real time to in-store traffic.
When a customer is assigned to a team member from the queue, a mobile notification is now sent automatically.
This improvement increases team responsiveness, reduces idle time, and contributes to a smoother experience for both customers and staff.
The updates already available are part of a broader roadmap. Several structural features are currently in development.
Queues will soon take into account not only team availability, but also the availability of required resources (rooms, equipment, etc.).
This logic, shared with appointments, helps coordinate all in-store capacity more effectively.
In practice, a resource reserved for a future appointment will not be made available simultaneously to walk-in customers in the queue.
The result: better organization, more reliable wait-time estimates, and a smoother experience for everyone.
Designed for enterprise environments and large retail networks, the Merchant API will allow brands to create, update, and deactivate Booxi locations directly from external systems.
This will help:
A foundational capability for brands operating at scale.
Customer emails sent from Booxi are getting a fresh new look, with an updated design and more customization options.
Brands using a Head Office setup in Booxi will be able to customize emails in the same way as the booking experience and appointment tracking page, ensuring a consistent brand experience across the entire customer journey.
A date picker is coming to the Analytics dashboards, allowing you to:
New options will soon allow customers to join a queue autonomously, directly via a QR code or a dedicated URL generated in Booxi.
This improvement is designed to reduce friction in-store and streamline queue entry.
A new Retail Performance Dashboard will be launched to support decision-making by making the real business impact of appointments visible.
Two levels of insight will be available:
Key metrics will allow teams to:
compare performance with and without appointments.
For teams using Shopify POS, Booxi will integrate directly into the POS interface.
From Shopify POS, teams will be able to:
This integration is a true game changer: it speeds up operations, drives adoption among store teams, and makes it possible to accurately capture the business outcome of appointments by directly linking appointments and sales.
The updates presented in this Product Update reflect a clear direction:
making Booxi more central to in-store operations, while also strengthening its role in retail performance management.
By reinforcing field usage, increasing product maturity, and more tightly connecting operations with business data, Booxi is entering a new phase of its evolution.
The roadmap for 2026 is ambitious, and the months ahead will continue to build on this momentum.
