Booxi Product Update: elevate your in-store experience this peak season!

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Peak season is here, and with it, a continuous flow of customers walking through your doors.
In a period where operational efficiency becomes a true business advantage, every interaction matters.

To help your teams keep up with the pace and deliver an impeccable experience despite the pressure, Booxi is rolling out new features designed to streamline check-in, eliminate downtime, and help you make the most of every in-store opportunity.

Speed up in-store customer intake instantly

‍With Booxi’s automatic queue assignment, every customer waiting in line is routed to the right advisor at the right moment, with zero manual effort from your team.

During high-traffic periods, keeping the queue moving becomes a real competitive advantage.

Booxi instantly detects when a store associate becomes available and automatically assigns them the next customer in the queue. The result: a continuously flowing line, fully optimized staff utilization, and no idle moments slowing down the in-store experience.

During high-traffic periods, fluidity becomes a competitive edge. Booxi instantly detects when an store associate becomes available and automatically assigns the next customer in line. The result: your resources are continuously optimized, and no idle time slows down the experience.

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Smarter queue management for more efficient teams

This feature turns queue management into a fully autonomous process:

• the queue advances on its own, without operational oversight,
• every team member receives an instant notification when a client is assigned to them,
• the host can focus entirely on greeting and building customer relationships,

advisors gain consistency and peace of mind, without friction around rotations.

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Need a short buffer between appointments? You got it.

Some brands prefer giving store associates a small break between customers, for example, five minutes to log notes or prepare. Booxi can automatically include this buffer time when calculating availability, assigning the next customer only when the store associate is truly ready.

Find out how to enable this discreet automation that has a strong impact on efficiency and customer satisfaction.

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Let customers join your queue on their own

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Avoid the line… just to join the line.

With Booxi, customers can now add themselves to the day’s queue simply by scanning a QR code, on your storefront display, at the counter, or through your online booking widget. The result: no need to wait for a staff member to register them, no crowding at the entrance, and a smooth, natural, fully controlled flow.

In practice, it changes everything:

• In a high-traffic store, customers scan, join the line, and continue browsing instead of waiting in place.
• In luxury retail, some clients prefer discretion: they can register themselves without giving their full name.

Your teams breathe, your customers keep moving, and your store maintains its rhythm without ever breaking the experience.

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Take full control of your customer communication

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Connect the Booxi queue to your own systems to notify customers instantly

Some retailers want even more control over how they communicate with customers.

Thanks to Booxi Webhooks, you can now connect the queue to your internal tools, CRM, email platform, or marketing systems, to send real-time, fully branded notifications.

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What this changes for your brand:

• you control the content, design, and timing of every message,
• you centralize wait-time communication within your ecosystem,
• you deliver a seamless, consistent experience from digital to in-store.

In practice: when a customer joins the queue, is called, or is served, Booxi sends a signal to your systems and you decide how to use it. A solution built for retailers who want to control every customer touchpoint.

Find the right service in seconds

As your service catalog grows, day-to-day tasks become more complex: scrolling through hundreds of services to find the right one is slow and prone to error. Booxi now solves this with integrated search when creating appointments.

In practice:

• your teams can type a few letters to instantly find the right service,
• no more endless scrolling, especially for brands with extensive catalogs,
• teams save time and gain accuracy when booking or modifying appointments.
  

Retail impact: a queue that moves on its own, perfectly synchronized advisors, and fast service even in your busiest stores.

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Coming soon

‍Customize your emails

Soon, you’ll be able to fully tailor confirmation and reminder emails directly in Booxi.
Colors, fonts, CTA design: your messages will reflect your brand identity and deliver a fully unified customer experience.

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Analyze your performance with ease

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A new date selector is coming to dashboards, making it easier to navigate between periods.
Quickly access the insights you need, by week, month, or during key seasonal peaks.

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Monitor your no-show rate at a glance

Dashboards will soon include a dedicated no-show indicator. For retail teams, it’s a key performance lever: an unexpected no-show means potential revenue lost.By visualizing this metric instantly, you can spot the stores most affected and adjust your actions, for example, adding an additional reminder.

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Manage your stores at scale

Run your network with zero friction: create, update, or close Booxi accounts linked to your locations directly via API.
This new capability allows multi-location brands to sync Booxi with internal systems, automate network management, and keep store information perfectly up to date everywhere.

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Want to learn more? Contact your account manager directly.