At Booxi, our mission is simple: to offer every brand a complete and scalable platform for managing customer experiences worldwide.
This month, we’re taking another big step forward with updates that expand our international reach, refine the booking experience, and introduce powerful analytics tools to drive performance.
Not a customer yet? Get in touch with one of our experts or create your free trial account now to make the most of our insights.
Booxi continues to expand globally with full support for Arabic, allowing your teams and customers to use the platform in this language, from the Back Office to booking pages, the Book Now widget, and the mobile app.Interfaces, typography, and interactions now follow right-to-left (RTL) standards, ensuring a smooth and intuitive experience for Arabic users.
Customer SMS communications can also be sent in Arabic, ensuring a consistent experience from booking to confirmation.
Meanwhile, the Booxi Back Office mobile app now supports seven additional languages: Japanese, Korean, Traditional Chinese, Spanish, Italian, Portuguese, and Arabic.
Your international teams can manage appointments and daily operations in their preferred language, wherever they are.
Even before a customer steps into your store, the booking experience helps set the tone for your brand relationship.
That’s why Booxi now lets you fully personalize the booking flow to reflect your visual identity.
A new interface, available in the Head Office, lets you adjust colors, fonts, and button (CTA) borders for both the booking widget and the appointment tracking page.
With a live preview, you can instantly see and validate your changes before publishing them.
The result is a cohesive, polished, and on-brand booking experience.
→ Personalize your booking flow today
And because a great experience should also be effortless, Booxi is improving the way customers book multiple services in a single session.
To give customers even more flexibility, the Book Now widget now includes a new option: a preconfigured CTA that can preselect a service while still allowing customers to add additional ones within the same booking.
Previously, if a service was preselected, the customer could only book that single service.
Now, they can easily browse and add any of the services available in the selected location, simplifying the process and enhancing the experience, especially for multi-store brands.
→ Set up your new CTAs!
Booxi has also redesigned the configuration of appointment rules, both at the company and service levels, to make setup and management easier than ever.
Logical, collapsible subcategories now make navigating between settings faster and clearer.
This new structure reduces friction during initial setup or updates, saving valuable time for administrators.
Available for clients on an Essential plan and above, Booxi’s new GA4 beta integration gives you full visibility into your booking journey, from the first click to completed appointment.
Automatically track key interactions like clicks, abandons, progressions, confirmations, cancellations, and no-shows directly in your GA4 reports.
With this beta release, you can measure and optimize every step of your conversion funnel, connecting online performance to in-store results.
→ Start tracking your bookings with precision
Speaking of performance, Booxi is also enhancing its own dashboard with a brand-new integrated analytics space.You can now track performance metrics directly within both the Head Office and Back Office.
In the Head Office, administrators can access a complete view of their network, with aggregated data across all locations and the ability to compare store performance through an intuitive dashboard.
Among the available metrics are:
Views can be filtered weekly or monthly depending on your analysis needs.
In the Back Office, only administrators and supervisors have access to store-specific data, allowing them to monitor local performance while staying aligned with overall brand objectives.
With these tools, Booxi becomes a true performance hub, connecting global insights with local action.
→Analyze your performance at a glance
These updates are part of our ongoing mission to make Booxi the global reference for customer experience management.
Every new feature, whether focused on personalization, efficiency, or analytics, is designed with a single goal in mind: helping you deliver experiences that are smoother, more cohesive, and more connected.
And this is just the beginning. Booxi will continue to evolve, so your platform keeps growing at the same pace as your ambitions.
If you have any questions about these new features or would like guidance on how to make the most of them, please reach out to your Account Manager, they’ll be happy to help you get started.
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