Booxi structures your queues to give teams
real-time control of the floor and convert more walk-ins into revenue.
From check-in to service, Booxi gives your teams live visibility and control of the floor.
Every visitor is checked in within seconds. The queue is organized, order is respected, and your team knows who's next.
Your staff sees the queue in real time, prioritizes easily, and welcomes customers without stress. The floor stays under control, even during peak hours.
The customer is informed and free to wait however they prefer. Fewer walkaways, more customers served, more sales.
Features designed to streamline flow, elevate the welcome, and engage from the very first moment.
Manage scheduled appointments and spontaneous walk-ins in a single, real-time flow. Wait times automatically factor in the availability of shared resources, like fitting rooms, equipment, or specific rooms, across both channels. Teams can reassign resources on the fly to adapt to the reality on the floor.
As soon as a customer joins the line, they specify their reason for visiting. When their turn comes, the store associate instantly sees the context. No repetitive questions; they get straight to the point.
Get a live view of foot traffic, workload per service, and staff availability. Adjust priorities and reallocate your team based on live demand, even during peak rushes.
Queuing isn't a standalone tool. It’s part of a connected journey, from online booking to store arrival, and from service to follow-up, all managed through a single system.
Identify high-value customers (VICs, ambassadors, loyalty members) and prioritize their service with one click. The system can automatically route customers to the most relevant available consultant based on their request, required skills, and staff schedules.
Track wait times, service duration, footfall, and conversion rates across all locations. Identify trends to optimize your operations and staffing over the long term.
Give customers a fast, autonomous check-in experience via in-store QR codes or your online booking widget.
Let customers track their position, estimated wait time, and confirm their presence. ETAs adjust dynamically based on live traffic and resources.
Customers receive instant SMS/Email confirmations with a link to their status page, plus automatic alerts when their turn is approaching.
Optionally, the system can auto-assign customers to the best-suited consultant based on expertise and schedule. Staff receive instant mobile alerts.
Give staff easy mobile access to manage queues, assignments, and client interactions on the go.
Analyze wait times and service volumes to optimize the daily performance of your queues.
Easily sync your queuing and booking data with existing tools via Webhooks and our API.
SSO, GDPR compliance, accessibility, and multi-language/time zone support. Built for global scale.
of customers leave without buying after waiting too long.
switch to another store if the line feels too long.
may stop engaging with a brand after just one bad experience, including waiting.
Here are answers to the most frequently asked ones.
For anything else, our team is here to help!
A queue management system is a solution that helps organize and streamline customer flow and waiting times, primarily for walk-ins. It improves the in-store experience by reducing perceived wait time, offering better visibility, and ensuring a smoother check-in process.
Booxi goes further by centralizing walk-ins, appointments, and events into a single system. It gives teams full visibility and control over all in-store traffic.
No need. Booxi operates with a unified queue that can handle multiple visit reasons and services simultaneously. You simplify management while covering all customer needs.
Absolutely. You’re in control of when and how the feature is active.
Yes. From their personal tracking page, customers can opt out with a single click. You keep the queue up to date: no ghost clients, no unnecessary overload.
Yes. Whether it’s a scheduled appointment or a walk-in from the queue, every interaction is automatically logged in the staff member’s calendar. You get full visibility into service volume and can recognize your team’s contribution.
Booxi plugs in to unlock new levels of performance.
Insights, trends, and best practices to craft a retail experience that truly stands out.
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