A customer walks into your store. They spotted a piece online, they want to see the new collection, and perhaps treat themselves to a personal consultation. Within minutes, several intentions overlap. Your team has to welcome them, understand them, and move from one to the next without a hitch.
Every detail counts. A smooth visit turns into a sale, sometimes several. The opposite is just as true: one wait too many, a moment's hesitation, and the experience begins to fray.
This June, our releases smooth these combined visits in store. We're also sharing a lever to capture the booking right from a Google search. And on the horizon, the ability to measure precisely what these moments bring in.
Multi-service in the queue
The most valuable visits are rarely about a single product. A customer comes to discover the new ready-to-wear collection, then wants to see the leather goods, and perhaps finish with a personal consultation.
A single customer can now be added to the queue for several services in one visit. She moves from one world to the next without checking in again or waiting a second time. The journey stays seamless, from the first moment to the last.
This is exactly what a premium clientele expects: not to wait, but to be accompanied. And for you, every visit becomes a chance to explore more of the brand, enrich the experience, and deepen a relationship that lasts.
Faster multi-service booking
Building a rich visit should never be complicated. The new selection interface makes it instant: a menu where you search for a service, select several, and reorder them in a moment.
Even the most complex bookings come together in a few clicks, with no friction and no drop-off along the way. Your teams craft the tailored experience a discerning clientele expects, in seconds, whether it's a single appointment or a combined journey.
Prioritized queue
In store, it sometimes all comes down to a few seconds. The prioritized queue gives your hosts an instant read on the situation: sorted by status, color coded, with the client note visible right on each line.
What matters stands out at a glance. Your teams serve in the right order, greet the right people at the right moment, and stay in control even when the store is packed. The result: less perceived waiting, more customers taken care of, and an experience that stays worthy of your brand, even at peak hours.
Beyond this month's releases, we wanted to share a resource on a conversion lever that many brands still leave untapped.
Reserve with Google: capturing the booking the moment intent appears A customer searches "beauty salon near me" on Google. On your listing, a "Book Online" button appears. They click, land on your booking page, and pick their slot. The booking happens with you, not inside Google: you keep control of the experience and of the customer data.
The benefit is simple: you capture intent at its strongest, mid-search, before the customer drifts elsewhere. Every Google listing becomes a gateway to an appointment. Brands that turn it on with Booxi see an average +30% lift in conversion from their Google listing.
Not every brand is eligible in the same way, and activation should be planned at the network level. Our complete guide breaks down how it works, who's eligible, and how to set it up.
Read the complete guide
Beyond the major releases, several refinements make the journey faster, more reliable, and more reassuring for your customers:
Measuring the business impact of your appointments
Retail Performance
Your appointments bring customers in, lift the basket, and build loyalty. What you're still missing is a precise measure of that impact, store by store and service by service.
That's exactly what our next dashboard is built for. It will connect your appointments to your transactions, and turn every visit into concrete metrics: contribution to revenue, impact on average basket, in-store conversion, performance by advisor and by store, and a comparison of journeys with and without appointments.
You'll finally know which services create the most value, where to focus your teams for real impact, and how to showcase your experience investments, backed by hard numbers. Appointment data becomes a true steering tool.
Development is underway. We'll come back to you after the summer to show you more.
More To Explore
A connected customer experience, from search to store
Product Update: mastering peak hours in-store
Product Update: capturing every booking intent